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FAQ
Save TikTok & Instagram videos in seconds
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Welcome to the help center. This page answers common questions about supported sites, errors, and tips to improve success.
All downloads focus on publicly accessible links. Private or restricted content usually cannot be downloaded.
How it works
01. Search your question
Scan the FAQ list and troubleshooting tips below.
02. Validate the link
Open the link in a normal browser tab to confirm public access.
03. Retry with tips
Switch networks, copy the link again, or try another public post.
Download tips
• Use the full URL rather than shortened links.
• If a site is slow, allow more time for parsing.
• Enable remove watermark before starting when needed.
Troubleshooting
• If you hit rate limits, wait and retry later.
• If parsing stalls, refresh the page and retry.
• If the file won’t open, retry using another quality option.